FAQ's

Before choosing to stay with us our guests often have a few questions they need the answers to. Here you will find frequently asked questions to assist you.

How do I book with Hand Picked Hotels?

You can book your stay via the website using the gold BOOK NOW button which you will find in the top right hand corner of the screen. Alternatively you can browse our hotel rooms and book an overnight stay here.

If you are looking to book a Spa Day or Spa treatment please click here

What is check in and check out time?

At all Hand Picked Hotels, you may check into your room from 3pm and we ask you to check out by 11am on the day of departure. While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your room may not be ready. You are also welcome to request a late check-out; again we cannot guarantee this and if the hotel can accommodate the request there may be an additional cost. 

Children's policy 

Please click here to view Hand Picked Hotels' children policy.

Dog Policy 

Unfortunately we do not allow dogs at any of our hotels. This excludes guide and assistance dogs, subject to prior arrangement.

How can I find out about the Privilege Rewards scheme?

You can click here for details.

How can I amend or cancel my stay?

If you are looking to amend a current booking please contact us on the telephone number below. To cancel a reservation please click here. If you have booked via a Travel Agent or an on line booking site please contact them directly for any amendments or cancellations.

Can I use the Health Club during my stay?

As a hotel guest you can enjoy the Hotel's Heath Club & Spa from 2pm on your arrival date until 12 noon on your departure date. Please see below for an overview of our hotel Health Clubs.

Quick Health Club overview by hotel

Hotel Opening Times Facilities Children swim times
Brandshatch Hotel & Spa Mon – Fri : 6.30am – 10pm
Sat – Sun: 8am – 9pm
Indoor swimming pool, spa pool, steam room and sauna
Gym, functional training zone, spin and exercise studios, tennis courts
Mon – Fri: 9am – 12pm / 3pm-7pm
Sat - Sun: 9am – 11am / 3pm-6pm
Fawsley Hall Hotel & Spa Mon – Thurs: 6.30am – 9.30pm
Fri: 6.30am - 8.30pm
Sat – Sun: 7.30am - 8.30pm
Indoor 17m x 6m swimming pool, outdoor hydrotherapy pool, steam room and sauna

Gym

Mon – Sun: 8.30am – 10am / 3pm – 4.30pm
Grand Jersey Hotel & Spa Mon – Fri : 6.30am – 9.30pm
Sat – Sun: 7am – 8pm
Indoor swimming pool, spa pool, steam room and sauna

Gym

Mon – Sun: 7am – 12.30pm / 2pm – 7pm
L’Horizon Beach Hotel & Spa Mon – Fri : 7am – 9.30pm
Sat: 7am – 8pm
Sun: 8am- 8pm
Indoor 15.46m x 6.41m swimming pool, spa pool, steam room and sauna

Gym

Mon – Sat: 7am – 12pm / 2pm-7pm
Sun: 8am – 12pm / 2pm-7pm
New Hall Hotel & Spa Mon – Fri : 7am – 10pm
Sat – Sun: 8am – 8pm
Indoor 14m 1.35m depth swimming pool, spa pool, steam room and sauna

Gym, tennis court, pitch and putt course

Mon – Sun: 9am – 11am / 3pm – 5pm
Norton House Hotel & Spa Mon – Fri : 6.30am – 10pm
Sat – Sun: 8am – 8pm
Indoor 18m swimming pool, experience shower, hydrotherapy pool, steam room and sauna
Gym, functional training zone and exercise studio
Mon – Thurs: 3pm – 5.30pm
Fri - Sun: 9am – 11am / 3pm – 7pm 
Nutfield Priory Hotel & Spa Mon – Thurs : 6.30am – 10pm
Fri – Sun: 6.30am – 9pm
Indoor swimming pool, spa pool, steam room and sauna 

TechnoGym, indoor and outdoor training zones, spin and exercise studios, squash courts

Mon – Sun: 9am - 11am / 4pm - 6pm
Rhinefield House Hotel Mon – Sun: 7am – 8pm Indoor splash pool, spa pool, steam room and sauna, outdoor swimming pool Mon- Sun: 7am - 9am / 6pm - 8pm
Rookery Hall Hotel & Spa Mon – Fri : 6.30am – 10pm
Sat – Sun: 7am – 9pm
Indoor 17m x 8m swimming pool, 12 station hydrotherapy pool, steam room and sauna
Gym, functional training zone and aerobic studio
Mon – Thurs: 2pm - 5pm
Fri: 3pm- 6.30pm
Sat – Sun: 9am – 11am / 3pm – 6.30pm
St Pierre Hotel & Spa Mon – Fri : 6.30am – 10pm
Sat – Sun: 7am – 8pm
Indoor swimming pool, spa pool, steam room and sauna
Gym, training zone, exercise and group cycling studios, tennis courts, nine hole golf course
Mon - Sun: 9.30am - 11.30am / 3.30pm - 6pm
Wood Hall Hotel & Spa Mon – Thurs : 6.30am – 10pm
Fri: 6.30am – 9pm
Sat – Sun: 7am – 8pm
Indoor 12m swimming pool, spa pool, steam room
Gym
Mon – Sun: 9am – 11am/ 4pm – 6pm

 

 

 

 

 

 

Haven't found what you are looking for? 

If you do require any further information and would like to speak to someone please call our Central Reservations team who are based in the old Stable block of Crathorne Hall Hotel on:

Room enquiries 01642 706 606 or  0845 458 0901* or you can send us an email at enquiries@handpicked.co.uk

Spa enquiries 01642 706 634 or  0845 458 0904* or you can send us an email at enquiries@handpicked.co.uk

Central Reservations Opening Hours:

  • Monday to Friday - 8am – 8pm
  • Saturday and Sunday - 9am – 5.30pm
  • Bank Holidays - 8am - 8pm
  • Christmas Day, Boxing Day and New Year’s Day - closed

The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR 



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