Before choosing to stay with us our guests often have a few questions they need the answers to. Here you will find frequently asked questions to assist you.
How do I book with Hand Picked Hotels?
You can book your stay via the website using the gold BOOK NOW button which you will find in the top right hand corner of the screen. Alternatively you can browse our hotel rooms and book an overnight stay here.
If you are looking to book a Spa Day or Spa treatment please click here.
What is check in and check out time?
At all Hand Picked Hotels, you may check into your room from 3pm and we ask you to check out by 11am on the day of departure. While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your room may not be ready. You are also welcome to request a late check-out; again we cannot guarantee this and if the hotel can accommodate the request there may be an additional cost.
Children's policy
Please click here to view Hand Picked Hotels' children policy.
Dog Policy
Unfortunately we do not allow dogs at any of our hotels. This excludes guide and assistance dogs, subject to prior arrangement.
How can I find out about the Privilege Rewards scheme?
You can click here for details.
How can I amend or cancel my stay?
If you are looking to amend a current booking please contact us on the telephone number below. To cancel a reservation please click here. If you have booked via a Travel Agent or an on line booking site please contact them directly for any amendments or cancellations.
Can I use the Health Club during my stay?
As a hotel guest you can enjoy the Hotel's Heath Club & Spa from 2pm on your arrival date until 12 noon on your departure date. Please see below for an overview of our hotel Health Clubs.
Quick Health Club overview by hotel
| Hotel | Opening Times | Facilities | Children swim times |
|---|---|---|---|
| Brandshatch Hotel & Spa | Mon – Fri : 6.30am – 10pm Sat – Sun: 8am – 9pm |
Indoor swimming pool, spa pool, steam room and sauna Gym, functional training zone, spin and exercise studios, tennis courts |
Mon – Fri: 9am – 12pm / 3pm-7pm Sat - Sun: 9am – 11am / 3pm-6pm |
| Fawsley Hall Hotel & Spa | Mon – Thurs: 6.30am – 9.30pm Fri: 6.30am - 8.30pm Sat – Sun: 7.30am - 8.30pm |
Indoor 17m x 6m swimming pool, outdoor hydrotherapy pool, steam room and sauna
Gym |
Mon – Sun: 8.30am – 10am / 3pm – 4.30pm |
| Grand Jersey Hotel & Spa | Mon – Fri : 6.30am – 9.30pm Sat – Sun: 7am – 8pm |
Indoor swimming pool, spa pool, steam room and sauna
Gym |
Mon – Sun: 7am – 12.30pm / 2pm – 7pm |
| L’Horizon Beach Hotel & Spa | Mon – Fri : 7am – 9.30pm Sat: 7am – 8pm Sun: 8am- 8pm |
Indoor 15.46m x 6.41m swimming pool, spa pool, steam room and sauna
Gym |
Mon – Sat: 7am – 12pm / 2pm-7pm Sun: 8am – 12pm / 2pm-7pm |
| New Hall Hotel & Spa | Mon – Fri : 7am – 10pm Sat – Sun: 8am – 8pm |
Indoor 14m 1.35m depth swimming pool, spa pool, steam room and sauna
Gym, tennis court, pitch and putt course |
Mon – Thurs, Sat, Sun: 9am – 11am / 3pm-5pm |
| Norton House Hotel & Spa | Mon – Fri : 6.30am – 10pm Sat – Sun: 8am – 8pm |
Indoor 18m swimming pool, experience shower, hydrotherapy pool, steam room and sauna Gym, functional training zone and exercise studio |
Mon – Thurs: 3pm – 5.30pm Fri - Sun: 9am – 11am / 3pm – 7pm |
| Nutfield Priory Hotel & Spa | Mon – Thurs : 6.30am – 10pm Fri – Sun: 6.30am – 9pm |
Indoor swimming pool, spa pool, steam room and sauna
TechnoGym, indoor and outdoor training zones, spin and exercise studios, squash courts |
Mon – Sun: 9am - 11am / 4pm - 6pm |
| Rhinefield House Hotel | Mon – Sun: 7am – 8pm | Indoor splash pool, spa pool, steam room and sauna, outdoor swimming pool | Mon- Sun: 7am - 9am / 6pm - 8pm |
| Rookery Hall Hotel & Spa | Mon – Fri : 6.30am – 10pm Sat – Sun: 7am – 9pm |
Indoor 17m x 8m swimming pool, 12 station hydrotherapy pool, steam room and sauna Gym, functional training zone and aerobic studio |
Mon – Thurs: 2pm - 5pm Fri: 3pm- 6.30pm Sat – Sun: 9am – 11am / 3pm – 6.30pm |
| St Pierre Hotel & Spa | Mon – Fri : 6.30am – 10pm Sat – Sun: 7am – 8pm |
Indoor swimming pool, spa pool, steam room and sauna Gym, training zone, exercise and group cycling studios, tennis courts, nine hole golf course |
Mon - Sun: 9.30am - 11am / 3.30pm - 6pm |
| Wood Hall Hotel & Spa |
Mon – Thurs : 6.30am – 10pm
|
Indoor 12m swimming pool, spa pool, steam room Gym |
Mon – Sun: 9am – 11am/ 4pm – 6pm |
Haven't found what you are looking for?
If you do require any further information and would like to speak to someone please call our Central Reservations team who are based in the old Stable block of Crathorne Hall Hotel on:
Central Reservations Opening Hours:
The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR
*For all 0845 numbers calls will be charged at 5p per minute plus your telephone provider's access charge.
**Fees are inclusive of VAT (except in the Channel Islands. VAT does not apply in Guernsey for St Pierre Park Hotel, Spa & Golf Resort and GST is charged at L'Horizon Beach Hotel & Spa & Grand Jersey Hotel & Spa in Jersey).