FAQ's

Before choosing to stay with us our guests often have a few questions they need the answers to. Here you will find frequently asked questions to assist you.

How do I book with Hand Picked Hotels?

You can book your stay via the website using the gold BOOK NOW button which you will find in the top right hand corner of the screen. Alternatively you can browse our hotel rooms and book an overnight stay here.

If you are looking to book a Spa Day or Spa treatment please click here. 

What is check in and check out time?

At all Hand Picked Hotels, you may check into your room from 3pm and we ask you to check out by 11am on the day of departure. While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your room may not be ready. You are also welcome to request a late check-out; again we cannot guarantee this and if the hotel can accommodate the request there may be an additional cost. 

Children's policy 

Please click here to view Hand Picked Hotels' children policy.

Dog Policy 

Unfortunately we do not allow dogs at any of our hotels. This excludes guide and assistance dogs, subject to prior arrangement.

How can I find out about the Privilege Rewards scheme?

You can click here for details.

How can I amend or cancel my stay?

If you are looking to amend a current booking please contact us on the telephone number below. To cancel a reservation please click here. If you have booked via a Travel Agent or an on line booking site please contact them directly for any amendments or cancellations.

Can I use the Health Club during my stay?

As a hotel guest you can enjoy the Hotel's Heath Club & Spa from 2pm on your arrival date until 12 noon on your departure date. Please see below for an overview of our hotel Health Clubs.

Quick Health Club overview by hotel

Hotel	Opening Times	Facilities	Children swim times
Brandshatch Hotel & Spa	Mon – Fri : 6.30am – 10pm Sat – Sun: 8am – 9pm	Indoor swimming pool, spa pool, steam room and sauna Gym, functional training zone, spin and exercise studios, tennis courts	Mon – Fri: 9am – 12pm / 3pm-7pm Sat - Sun: 9am – 11am / 3pm-6pm
Fawsley Hall Hotel & Spa	Mon – Thurs: 6.30am – 9.30pm Fri: 6.30am - 8.30pm Sat – Sun: 7.30am - 8.30pm	Indoor 17m x 6m swimming pool, outdoor hydrotherapy pool, steam room and sauna Gym	Mon – Sun: 8.30am – 10am / 3pm – 4.30pm
Grand Jersey Hotel & Spa	Mon – Fri : 6.30am – 9.30pm Sat – Sun: 7am – 8pm	Indoor swimming pool, spa pool, steam room and sauna Gym	Mon – Sun: 7am – 12.30pm / 2pm – 7pm
L’Horizon Beach Hotel & Spa	Mon – Fri : 7am – 9.30pm Sat: 7am – 8pm Sun: 8am- 8pm	Indoor 15.46m x 6.41m swimming pool, spa pool, steam room and sauna Gym	Mon – Sat: 7am – 12pm / 2pm-7pm Sun: 8am – 12pm / 2pm-7pm
New Hall Hotel & Spa	Mon – Fri : 7am – 10pm Sat – Sun: 8am – 8pm	Indoor 14m 1.35m depth swimming pool, spa pool, steam room and sauna Gym, tennis court, pitch and putt course	Mon – Thurs, Sat, Sun: 9am – 11am / 3pm-5pm Fri: 10am – 11am / 3pm-5pm
Norton House Hotel & Spa	Mon – Fri : 6.30am – 10pm Sat – Sun: 8am – 8pm	Indoor 18m swimming pool, experience shower, hydrotherapy pool, steam room and sauna Gym, functional training zone and exercise studio	Mon – Thurs: 3pm – 5.30pm Fri - Sun: 9am – 11am / 3pm – 7pm
Nutfield Priory Hotel & Spa	Mon – Thurs : 6.30am – 10pm Fri – Sun: 6.30am – 9pm	Indoor swimming pool, spa pool, steam room and sauna  TechnoGym, indoor and outdoor training zones, spin and exercise studios, squash courts	Mon – Sun: 9am - 11am / 4pm - 6pm
Rhinefield House Hotel	Mon – Sun: 7am – 8pm	Indoor splash pool, spa pool, steam room and sauna, outdoor swimming pool	Mon- Sun: 7am - 9am / 6pm - 8pm
Rookery Hall Hotel & Spa	Mon – Fri : 6.30am – 10pm Sat – Sun: 7am – 9pm	Indoor 17m x 8m swimming pool, 12 station hydrotherapy pool, steam room and sauna Gym, functional training zone and aerobic studio	Mon – Thurs: 2pm - 5pm Fri: 3pm- 6.30pm Sat – Sun: 9am – 11am / 3pm – 6.30pm
St Pierre Hotel & Spa	Mon – Fri : 6.30am – 10pm Sat – Sun: 7am – 8pm	Indoor swimming pool, spa pool, steam room and sauna Gym, training zone, exercise and group cycling studios, tennis courts, nine hole golf course	Mon - Sun: 9.30am - 11.30am / 3.30pm - 6pm
Wood Hall Hotel & Spa	Mon – Thurs : 6.30am – 10pm Fri: 6.30am – 9pm Sat – Sun: 7am – 8pm	Indoor 12m swimming pool, spa pool, steam room Gym	Mon – Sun: 9am – 11am/ 4pm – 6pm

 

 

 

 

 

 

Haven't found what you are looking for? 

If you do require any further information and would like to speak to someone please call our Central Reservations team who are based in the old Stable block of Crathorne Hall Hotel on:

Room enquiries 01642 706 606 or  0845 458 0901* or you can send us an email at enquiries@handpicked.co.uk

Spa enquiries 01642 706 634 or  0845 458 0904* or you can send us an email at enquiries@handpicked.co.uk

Central Reservations Opening Hours:

• Monday to Friday - 8am – 8pm
• Saturday and Sunday - 9am – 5.30pm
• Bank Holidays - 8am - 8pm
• Christmas Day, Boxing Day and New Year’s Day - closed

The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR