Covid-19: Please click here for the latest advice.

FAQ's

Before choosing to stay with us our guests often have a few questions they need the answers to. Here you will find frequently asked questions to assist you.

How do I book with Hand Picked Hotels?

You can book your stay via the website using the gold BOOK NOW button which you will find in the top right hand corner of the screen. Alternatively you can browse our hotel rooms and book an overnight stay here.

If you are looking to book a Spa Day or Spa treatment please click here

What is check in and check out time?

At all Hand Picked Hotels, you may check into your room from 3pm and we ask you to check out by 11am on the day of departure. While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your room may not be ready. You are also welcome to request a late check-out; again we cannot guarantee this and if the hotel can accommodate the request there may be an additional cost. 

Children's policy 

Please click here to view Hand Picked Hotels' children policy.

Dog Policy 

Please click here to view our dog policy. All our hotels accept dogs for a supplementary overnight charge.

How can I find out about the Privilege Rewards scheme?

You can click here for details.

How can I amend or cancel my stay?

If you are looking to amend a current booking please contact us here. To cancel a reservation please click here. If you have booked via a Travel Agent or an on line booking site please contact them directly for any amendments or cancellations.

Can I use the Health Club during my stay?

As a hotel guest you can enjoy the Hotel's Heath Club & Spa from 2pm on your arrival date until 12 noon on your departure date. Please visit your chosen hotel Health Club webpages for more information on opening times and facilities.

What extra measures are in place at the hotels for Covid-19 safety?
Our hotel teams are working hard to keep everyone safe and adhering to government guidelines across all areas of the hotel. You can find full details on our Covid-19 safety measures here.

Haven't found what you are looking for? 

If you do require any further information and would like to speak to someone please call our Group Central Reservations team who are based in the old Stable block of Crathorne Hall Hotel on:

  • For Bedroom bookings contact 01642 706606
  • For Spa bookings contact 01642 706634
  • For Conference contact 01642 706600
  • For Weddings and Private events please contact your preferred hotel 
  • For Health Club and membership enquiries please contact your preferred hotel and select '5' on the menu
  • For Afternoon Tea enquiries please visit https://www.handpickedhotels.co.uk/afternoon-tea
  • or contact your preferred hotel and select '5' on the menu
  • For Hand Picked Gift Voucher redemption visit https://www.handpickedhotels.co.uk/redeem

 

How to contact a hotel
Please use the contact details for your chosen hotel here.

Central Reservations opening hours:

  • Monday to Friday - 9am – 7pm
  • Saturday and Sunday - 9am – 5.30pm
  • Bank Holidays - 9am - 5.30pm
  • Christmas Day, Boxing Day and New Year’s Day - closed

 

The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR 



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