Hotel accessibility

At Nutfield Priory Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Nutfield Priory Hotel & Spa
• Guests can contact Nutfield Priory via:
  • Telephone: 01737 824400
  • Fax: 01737 824410
  • Email: [email protected] 
  • Post: Nutfield Priory Hotel & Spa, Nutfield Road, Nutfield, Surrey, RH1 4EL
• Good bus and train links serve the local town of Redhill
• From the main line rail and bus stations taxis and accessible taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• 2 accessible car park spaces are marked situated at front of hotel
• Car park surface is tarmac 
• Route from accessible parking has no steps and is lit

Entrance and reception

• The main hotel entrance has one step and a mobile ramp if needed
• Entrance from accessible parking has one step and a mobile ramp if needed
• Entrance is lit at all times
• Entry bell is available 
• Hearing loop at reception
• Reception floor is carpet and suitable for wheelchairs
• Wheelchair knee desk is available at reception
• Accessible WC available by the Grand Hall

Bedrooms

• 2 accessible bedrooms available at Nutfield Priory Hotel
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 2 bedrooms have walk in showers
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available on request
• Shower seat is available on request
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Accessible toilet by the Grand Hall
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to 1st and 2nd floor
• Lift to all floors

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room (limited menu from 10pm)

Restaurant

• Accessible by wheelchair with a ramp that can be provided
• There are two steps at one entrance and one step at the second entrance 

Gardens

• Accessed by uneven steps around the hotel
• Gravel paths
• Back garden is terraced and is not wheelchair accessible

Spa and health club

• Spa reception is accessed via a set of steps however a chair lift is in place for wheelchair users 
• Treatment and manicure rooms are accessed from spa reception
• Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
• Relaxation rooms -  access from spa reception
• Accessible toilet/shower is available on the ground floor from spa reception
• Facilities which are inaccessible with a wheelchair due to being down a flight of stairs and no lift:
  • Gym
  • Swimming pool 
  • Studio  
  • Sauna 
  • Steam room 

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01737 824400