Hotel accessibility

At Norton House Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

  • Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Norton House Hotel & Spa
  • Guests can contact Norton House Hotel & Spa via:
  • Large print information and confirmation letters are available on request
  • Good bus and train links serve the local city of Edinburgh
  • The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here


  • Accessible parking and a drop off area is available, assistance with luggage is also available
  • Car park spaces are marked
  • Car park surface is tarmac 
  • Route from accessible parking has some steps however we do have a mobile ramp

Entrance and reception

  • Entrance from accessible parking has two steps and one door. A mobile ramp is available. 
  • Entrance is lit at all times
  • Hearing loop at reception
  • Entrance to reception has two steps but a mobile ramp is available
  • Reception floor is terrazzo with a rug over. There is also a carpeted area.
  • Seating is available in the reception area
  • Accessible WC available close to reception


  • 4 accessible bedrooms available at Norton House Hotel & Spa
  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding is available on request
  • All bedrooms are ensuite
  • 4 bedrooms have walk in showers 
  • Laundry service is available
  • More lighting options are available in bedrooms on request (extra lamps available)
  • All bedrooms have remote controlled TVs
  • Subtitles are available on the TVs
  • Internet access is available in bedrooms
  • All bedrooms have a telephone
  • Tea and coffee making facilities in all bedrooms
  • Mini-fridges are available in all bedrooms
  • Shower seat is available on request
  • DeafGard alarm is available on request

Public areas

  • Public toilet with baby change facilities
  • Accessible toilet in the spa
  • Bar, lounge and conference rooms are accessible by wheelchair
  • Corridors are lit at all times
  • Staircase to 1st and 2nd floor and lifts are available to all floors
  • Lift to spa


  • All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • 24h in room dining is available should you wish to eat from the comfort of your room


  • Accessible by wheelchair
  • Two steps into hotel but the restaurants and bar are on the same level as reception with no stairs


  • Accessible by wheelchair
  • Gravel and tarmac paths
  • Front garden is wheelchair accessible
  • Walled  garden is wheelchair accessible
  • Several areas throughout gardens have accessible seating areas

Spa and health club

  • Spa reception is situated on the lower ground floor - access via lift
  • Treatment rooms are accessed via spa reception
  • Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
  • Our manicure room is situated on the same level as reception
  • The swimming pool is accessed via spa reception on the lower ground floor
  • A hoist is available for both the swimming pool and hydrotherapy pool. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance.
  • The hydrotherapy pool is on the lower ground floor and accessed via the swimming pool
  • Heat experiences - sauna & steam room - access on lower ground floor via swimming pool
  • Experience showers  - access on lower ground floor  via swimming pool
  • Relaxation rooms -  access on lower ground floor
  • Accessible toilet/shower is available on the lower ground floor within same sex changing rooms
  • Gym  - access on the lower ground floor
  • Studio  - access on the lower ground floor

General Accessibility

  • Staff are on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted with prior notice
  • In accordance with legislation smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 0131 333 1275