Hotel accessibility

At New Hall Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. Regrettably the hotel does not have a lift due to being a listed building. 

Pre arrival

  • Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of New Hall Hotel & Spa
  • Guests can contact New Hall via:
  • Good bus and train links serve the local area of Sutton Coldfield
  • The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here


  • Accessible parking and a drop off area is available, assistance with luggage is also available
  • Car park surface is gravel, the accessible space is tarmac   
  • Route from accessible parking has no steps and is lit

Entrance and reception

  • The main hotel entrance has no steps
  • Entrance from accessible parking has no steps and is through one door 
  • Entrance is lit at all times
  • Entry alert/bell is available 
  • Hearing loop at reception
  • Entrance to reception has no steps
  • Reception floor is tiled
  • Seating is available in the reception area
  • Accessible WC available close to the bar area


  • 1 accessible bedroom available at New Hall Hotel & Spa
  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding is available on request
  • All bedrooms are ensuite
  • 1 bedroom has a walk in shower
  • Laundry service is available
  • More lighting options are available in bedrooms on request (extra lamps available)
  • All bedrooms have remote controlled TVs
  • Subtitles are available on the TVs
  • Internet access is available in bedrooms
  • All bedrooms have a telephone
  • Tea and coffee making facilities in all bedrooms
  • Mini-fridges are available in all bedrooms
  • Patios are not accessible by wheelchair, one step to patio
  • Shower seat is built-in in the accessible room
  • Shower seat is available on request in our wet room
  • DeafGard alarm is available on request

Public areas

  • Public toilet with baby change facilities
  • Accessible toilet in the spa
  • Bar, lounge and conference rooms are accessible by wheelchair, unfortunately the Great Chamber isn’t
  • Entrance to one or more bedrooms with no steps
  • Corridors are lit at all times
  • Staircase to 1st and 2nd floor


  • All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • 24h in room dining is available should you wish to eat from the comfort of your room


  • Accessible by wheelchair
  • No steps


  • Accessible by wheelchair via the main reception
  • No steps
  • Gravel paths
  • Front garden is wheelchair accessible
  • Small back garden is wheelchair accessible

Spa and health club

  • Spa reception  -  steps leading from main reception to the spa with gravel pathways
  • Ground floor treatment rooms are accessed on the ground floor
  • Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
  • Our manicure station is situated in the spa reception on the ground floor
  • The swimming pool is accessed via spa reception on the ground floor
  • The spa pool is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
  • The sauna is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
  • The steam room is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
  • Accessible toilet/shower is available on the lower ground floor
  • Gym  - access on the ground floor

General accessibility

  • Staff are on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted with prior notice
  • In accordance with legislation smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 0845 072 7577 or 0121 378 2442