Hotel accessibility

At Brandshatch Place Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

  • Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Brandshatch Place Hotel & Spa
  • Guests can contact Brandshatch Place via:
  • Large print information and confirmation letters are available on request
  • The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here

Parking

  • Accessible parking and a drop off area is available, assistance with luggage is also available
  • Car park spaces are marked
  • Car park surface is tarmac
  • Route from accessible parking has no steps and is lit, this is via the side door

Entrance and reception

  • The main hotel entrance has steps and no ramp
  • Entrance from accessible parking has no steps which is at the side of the hotel
  • Entrance is lit at all times
  • Entry alert/bell is available 
  • Hearing loop at reception
  • Entrance to reception via front door has steps and no ramp
  • Reception floor is carpeted and suitable for wheelchairs
  • Seating is available in the reception area
  • Accessible WC available at the entrance

Bedrooms

  • 12 accessible bedrooms available at Brandshatch Place Hotel & Spa
  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding is available on request
  • All bedrooms are ensuite
  • 2 bedrooms have walk in showers  
  • Laundry service is available
  • More lighting options are available in bedrooms on request (extra lamps available)
  • All bedrooms have remote controlled TVs
  • Subtitles are available on the TVs
  • Internet access is available in bedrooms
  • All bedrooms have a telephone
  • Tea and coffee making facilities in all bedrooms
  • Patios are not accessible by wheelchair, one step to patio

Public areas

  • Public toilet with baby change facilities
  • Accessible toilet in the spa and hotel
  • Bar, lounge and conference rooms are accessible by wheelchair
  • Entrance to one or more bedrooms with no steps
  • Corridors are lit at all times
  • Staircase to 2nd & 3rd floors
  • Lift to 1st floor

Dining

  • All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

  • Accessible by wheelchair
  • No steps

Gardens

  • Accessible by wheelchair but no paths over grass
  • No steps
  • Tarmac paths
  • Front garden is wheelchair accessible
  • Small back garden is not wheelchair accessible
  • Several areas throughout gardens have accessible seating areas

Spa and health club

  • Spa reception  -  access via ramp to spa reception
  • Ground floor treatment rooms are accessed via ramp from spa reception
  • Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
  • Our manicure room is on the same level as the spa reception
  • The swimming pool is accessed via spa reception on the ground floor
  • The hydrotherapy pool is on the ground floor and accessed via the swimming pool
  • Hydrotherapy sauna - access on ground floor via swimming pool
  • Hydrotherapy steam - access on ground floor via swimming pool
  • Experience showers  - access on ground floor  via swimming pool
  • Relaxation rooms -  access on upper floor
  • Accessible toilet/shower is available on the upper floor via stair lift
  • Gym  - access on the ground floor
  • Studio  - access on the ground floor

General accessibility

  • Staff are on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted with prior notice
  • In accordance with legislation smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

Future plans

  • Accessible public area toilets

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01474 875000



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