Hotel accessibility

At Wood Hall Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

  • Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Wood Hall Hotel & Spa
  • Guests can contact Wood Hall via:
  • Good bus links serve the local town of Wetherby and trains serve Harrogate and Leeds
  • The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here

Parking

  • Accessible parking and a drop off area is available, assistance with luggage is also available
  • Car park surface is gravel and tarmac 
  • Car park spaces are marked  
  • Route from accessible parking has no steps and is lit

Entrance and reception

  • The main hotel entrance has a ramp to the front door and a small ramp available on request into the hotel
  • Entrance from accessible parking has no steps but one door
  • Entrance is lit at all times
  • Entry alert/bell  is available 
  • Hearing loop at reception
  • Entrance to reception has steps with a ramp available on request
  • Reception floor is tiled and suitable for wheelchairs
  • Seating is available in the reception area
  • Accessible WC available at the entrance

Bedrooms

  • 1 accessible bedroom available at Wood Hall Hotel & Spa
  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding is available on request
  • All bedrooms are ensuite
  • 1 bedroom has a walk in shower 
  • Laundry service is available
  • More lighting options are available in bedrooms on request (extra lamps available)
  • All bedrooms have remote controlled TVs
  • Subtitles are available on the TVs
  • Internet access is available in bedrooms
  • All bedrooms have a telephone
  • Tea and coffee making facilities in all bedrooms
  • Mini-fridges are available on request
  • DeafGard alarm is available on request

Public areas

  • Public toilet with baby change facilities
  • Bar, lounge and conference rooms are accessible by wheelchair
  • Entrance to one or more bedrooms with no steps
  • Corridors are lit at all times
  • Staircase to Old Wing, lift and staircase to 1st and 2nd floor new wing
  • Spa accessible from the hotel reception via a ramp and then two steps or via the main spa entrance door that has no steps

Dining

  • All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

  • Accessible by wheelchair
  • No steps

Gardens

  • Our gardens are accessed via three steps
  • Concrete flagged paths
  • Front garden is not wheelchair accessible
  • Small back garden is not wheelchair accessible
  • Several areas throughout gardens have accessible seating areas

Spa and health club

  • Spa accessible from the hotel reception via a ramp and then two steps or via the main spa entrance door that has no steps
  • Ground floor treatment rooms are accessed via the spa front entrance
  • Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
  • Our manicure room is situated in the spa lounge area which is accessible from the spa front entrance
  • The swimming pool is accessed via spa reception on the ground floor
  • Steam room - access on ground floor via swimming pool
  • Gym  - access on the ground floor
  • Facilities which are inaccessible with a wheelchair:
    • Poolside steam room - we do not recommend this for wheelchair users as the passageway by the pool which accesses the steam room is rather narrow.

General accessibility

  • Staff are on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted with prior notice
  • In accordance with legislation smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

Future plans

  • Accessible public area toilets
  • Accessible guest room

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01937 587271



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