Head Concierge at Grand Jersey Hotel & Spa in the Channel Islands, Hugo De Castro, has been crowned Concierge of the Year at the 2017 Boutique Hotelier Personal Service Star Awards.
Hugo was presented his award by Boutique Hotelier magazine Editor, Zoe Monk, at a glittering reception in London, during which she praised Hugo for his commitment to delivering first class customer service, commenting: “Hugo has worked at the Grand Jersey Hotel in St Helier for over three decades and is unconditionally customer-focused, with a commitment to the job that goes well beyond the call of duty.”
Now in their fourth year, the Boutique Hotelier Personal Service Star Awards are designed to celebrate the crème de la crème of the boutique hotel industry with the aim to recognise and reward those individuals both front and back of house who work tirelessly to make their hotel stand out from the rest. The awards are judged by some of the hotel industry’s leading experts, including Giovanna Grossi, group area manager for the AA Hotel Services and Peter Hancock, chief executive, Pride of Britain Hotels.
Hugo commented, “I feel extremely honoured to have won this award and privileged to have worked at the Grand Jersey Hotel for many years. I absolutely love what I do! Creating memories for our guests and making each guest stay special is something that I feel comes naturally to me, so to be recognised and rewarded for that is just fantastic. I am thrilled to be taking this accolade back to Jersey and I look forward to serving our guests at the hotel for many more years to come.”
Grand Jersey Hotel & Spa is part of Hand Picked Hotels’ group of country house hotels and spa resorts in the UK and the Channel Islands owned and operated by Chairman Julia Hands, who added: “I am absolutely delighted for Hugo. Not only does he know the island inside out and all the best spots to explore, but he prides himself on knowing many of our guests by name as well as their individual preferences, so for them a stay at The Grand Jersey Hotel is like coming home.”
Julia continued, “I receive a number of letters and emails each week with feedback from our guests, and I read them all. Hugo regularly stands out in comments from guests of the Grand Jersey Hotel for his warm welcome and effortless customer service approach. He is a great ambassador for Hand Picked Hotels and this award is thoroughly well deserved.”
Grand Jersey Hotel & Spa overlooks Jersey’s captivating St Aubin’s Bay and is well established as a leading hotel on the island for leisure breaks and special occasions. Also popular with business travellers visiting St Helier just a few minutes’ walk from the hotel, The Grand Jersey Hotel & Spa has 123 modern bedrooms, a fine dining restaurant Tassili, an outdoor bar and terrace for summer dining and an award-winning health club and spa offering signature treatments from Elemis.
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Notes to editors
Hand Picked Hotels, created by former lawyer turned hotelier Julia Hands, is the leading collection of architecturally stunning country house hotels - built for pleasure and continuing a centuries-old tradition of offering guests an indulgent yet attainable country house experience, with a contemporary twist.
The award-winning collection is renowned for exquisite food, fine wines and bespoke service by Hand Picked people in stylish, relaxing surroundings. There are a total of 17 classically British hotels in beautiful settings across England and Scotland and 3 Channel Island resorts, with locations ranging from the New Forest and Jersey to Yorkshire and Edinburgh.
Hand Picked Hotels has won an impressive number of awards, with 15 hotels awarded two AA rosette status and Grand Jersey holding three rosettes. Ten hotels have achieved red star status which means they stand out as the very best in the British Isles. There are also ten hotels with spas offering the latest therapies and treatments to promote wellbeing and relaxation.