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Our Vision

A welcoming country house experience where guests feel special and colleagues feel like family. 

Our Values

Family

All departments work as one team with one goal – to deliver the best possible experience for our guests to ensure they have a memorable time with us.

Initiative

We are proactive in looking for opportunities to improve the way we work together to provide a great service experience and we work quickly to resolve issues.

Welcoming

We focus on providing the sunniest of welcomes to all our guests and colleagues.  We invite our guests to kick off their shoes, feel relaxed and at home.

Individuality

Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work in the way you operate as a team and in the service you give to our guests.

Local Engagement

Our hotels are at the heart of our local communities and we get involved to make sure  guests experience the best of the local area with food, drinks and things to do.  We support our local communities by working with charities, schools and colleges.



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