Service Promise
AT HAND PICKED HOTELS WE PRIDE OURSELVES ON A CONSISTENT LEVEL OF SERVICE AND HIGH STANDARDS.
At Nutfield Priory Hotel & Spa, Nutfield, Surrey, it is our dedication to your satisfaction that makes our hotel an exceptional venue for meetings and events. We have created a service promise to ensure a quick turnaround with a clear quote and efficient service on the day of the event. Plan your meeting with us and enjoy a range of service benefits:
- Transparent pricing process to ensure there is consistency with pricing from hotel or central reservations
- Best price promise to ensure all bookings are quoted the best available rate
- Initial enquiries for single site will be responded to within one hour
- Multi-site enquiries will be responded to within four hours
- Out of hours enquiries will be responded to before 10am the next working day
- Cost proposals will be clear with no hidden extras
- A contract will be issued within 48 hours of written or verbal confirmation
- A courtesy call will be made 24-48 hours prior to the event to check final details and confirm the contact name on the day
- Event room will be set up as requested and ready at least one hour before the agreed start time
- An events specialist will be available for a pre-event briefing and debrief at a time convenient to the organiser
- The final invoice will be available for sign off by the authorised person prior to departure
- The invoice for the event will be sent no later than three working days after the event, clearly detailing the breakdown of charges
- Guaranteed re-booking rate for next event