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The Hand Picked Service Promise
AT HAND PICKED HOTELS WE PRIDE OURSELVES ON A CONSISTENT LEVEL OF SERVICE AND HIGH STANDARDS.
At Crathorne Hall Hotel, Yarm, North Yorkshire, it is our dedication to your satisfaction that makes our hotel an exceptional venue for meetings and events. We have created a service promise to ensure a quick turnaround with a clear quote and efficient service on the day of the event. Plan your meeting with us and enjoy a range of service benefits:
Transparent pricing process to ensure there is consistency with pricing from hotel or central reservations
Best price promise to ensure all bookings are quoted the best available rate
Initial enquiries for single site will be responded to within one hour
Multi-site enquiries will be responded to within four hours
Out of hours enquiries will be responded to before 10am the next working day
Cost proposals will be clear with no hidden extras
A contract will be issued within 48 hours of written or verbal confirmation
A courtesy call will be made 24-48 hours prior to the event to check final details and confirm the contact name on the day
Event room will be set up as requested and ready at least one hour before the agreed start time
An events specialist will be available for a pre-event briefing and debrief at a time convenient to the organiser
The final invoice will be available for sign off by the authorised person prior to departure
The invoice for the event will be sent no later than three working days after the event, clearly detailing the breakdown of charges
**Fees are inclusive of VAT (except in the Channel Islands. VAT does not apply in Guernsey for St Pierre Park Hotel, Spa & Golf Resort and GST is charged at L'Horizon Beach Hotel & Spa & Grand Jersey Hotel & Spa in Jersey).