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Spa terms and conditions


At Hand Picked Hotels your health and wellbeing is our primary concern, therefore if you are currently pregnant, have any allergens, have a heart disorder, have a diagnosed medical condition or are taking any prescribed drugs, please let us know in advance.   

A full consultation will be completed with you on arrival but if you are aware of any contra-indications your chosen treatment may need to be changed.

Opening and closing times

  • Open 7 days a week
  • Site specific opening hours (click on your selected spa for full details)

How to book

  • Central Reservations on 0845 4580904
  • Direct with the spa/hotel
  • Via web enquiry

Treatment, spa days and spa breaks

  • All treatments are subject to availability
  • Please note that spa day/break treatment times are subject to change and, should this be necessary, they will be confirmed to you on arrival at the spa
  • The spa reserves the right to alter your treatment times on the day if necessary
  • Please note that treatment time includes medical consultation, set up and your chosen treatment
  • All treatment re-arrangements will be subject to alternative availability
  • Children under the age of 16 are not permitted to undergo any type of treatments in the spa
  • Children between the ages of 16 to 17 may undergo the following treatments supervised (in the same room) by a parent or guardian: 
  • Manicure/pedicure
  • Facial
  • Make up
  • Eyebrow shape/eyelash tint
  • Spray tanning
  • Leg wax
  • Children between the ages of 16 to 17 may not have any body massages, body treatments or bikini waxes
  • Hand Picked Hotels has a non-smoking policy
  • For those who wish to smoke, you will find designated smoking areas outside the building
  • We request that mobile phones are kept on silent or switched off in the spa
  • No photography is permitted in the changing areas and/or on poolside
  • You may be required to remove jewellery for treatments; we therefore advise that you choose to leave jewellery at home
  • Hand Picked Hotels will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents
  • Offers cannot be used in conjunction with one another and are subject to availability
  • Afternoon tea spa day packages are for a minimum of two people

Method of payment

  • Fees are inclusive of VAT (GST at L’Horizon Hotel and Grand Jersey Hotel in Jersey), treatments as listed
  • VAT does not apply in Guernsey (St Pierre Park Hotel & Golf Resort)
  • Extra treatments will be charged at the applicable rates at your chosen spa
  • Pre-booked additional treatments will be charged at the applicable rates on the date of booking
  • We accept all major credit cards
  • Gift vouchers must be redeemed at time of payment
  • We apologise that we are currently unable to take gift vouchers as a method of payment for an on-line booking. To book with a gift voucher please call our Central Reservations Team on 0845 458 0904

Spa treatment payment

  • Full pre-payment is required for all individual treatments

Spa treatment cancellation

  • We require 24 hours’ notice of a cancellation after which a 100% charge will be made
  • We advise guests to consider insurance to cover the cancellation of their spa treatment
  • No refund will be payable for non-arrival for a treatment without the stipulated notice

Spa day payment

  • Full pre-payment is required at time of booking
  • Bookings are non-transferable 7 days prior to your spa day

Spa day cancellation

  • We require 7 days’ notice of cancellation after which a 100% charge will be made
  • We advise guests to consider insurance to cover the cancellation of their spa day
  • No refund will be payable for non-arrival for a spa day without the stipulated notice

Residential spa break payment

  • Full pre-payment is required at time of booking
  • Spa Bookings are non-transferable 7 days prior to your spa day
  • Celebrations spa break: a minimum number of rooms applies

Residential spa break cancellation

  • We require 7 days’ notice of both accommodation and/or spa cancellation after which a 100% charge will be made
  • We advise guests to consider insurance to cover the cancellation of their spa break
  • No refund will be payable for non-arrival for a residential spa break without the stipulated notice
  • Some offers may be non-refundable

Pre-arrival Information

  • The spas open at 9am (although other health club/leisure facilities may open earlier), so please ensure that you check in for your day at the spa reception between 9am and 9.30am
  • This will allow time for us to provide you with a guided tour of our spa facilities and for you to complete your welcome pack
  • Please remember to bring any vouchers or confirmation letters/emails with you on the day
  • We apologise but payments/discounts will not be honoured without the production of a valid voucher. You will be required to find an alternative method of payment should vouchers be forgotten/lost

Your therapists

  • You will be in the skilful care of therapists who believe in the philosophy of combining the very best of ancient and modern therapies with the finest quality ingredients for skin care

Upgrades and additional treatments

  • If you wish to book any additional treatments for your day, to avoid disappointment we suggest you book these prior to arrival

Health check

  • If you or any member of your spa party are currently pregnant, suffer from a medical condition, a heart disorder, or are taking any prescribed drugs please let us know prior to your day as this may affect your choice of treatments
  • On arrival you will be asked to complete a medical consultation form which will be handed to your therapist
  • Please note guests suffering from any heart conditions or high blood pressure will be unable to use any of our heat experiences

Pregnancy

  • Please note that we do not offer face or body treatments for ladies who are 1-13 weeks pregnant
  • From 13 weeks we offer a range of specialised luxury pregnancy treatments
  • If you need any further guidance please ask any member of the spa team
  • Pregnant ladies are strongly advised against the use of any heat and or hydrotherapy facilities.

Health club & spa facilities

  • During your day you are welcome to enjoy the health club and spa facilities (subject to availability) – please click on your chosen spa to see a full list of what is available
  • Please note that beds in the spa guest relaxation room (where applicable) cannot be reserved and are on a first come basis
  • A copy of our group exercise class timetable (if appropriate) can be found on our website Hand Picked Spas & Health Clubs
  • Classes can be booked 5-7 days in advance (site specific)
  • There may be additional costs for some classes
  • Guests should also be advised that there are designated times for adult only swimming (please see site specific details)

Late arrival

  • Regrettably late arrival for your appointment will constitute a reduced treatment time
  • In some circumstances we may be able to re-schedule your treatment time if you are late however this often is not possible due to the busy nature of the spa and the availability of therapists

On arrival

  • On arrival you will be guided through your welcome pack
  • Your welcome pack includes an updated spa Itinerary, guest medical questionnaire, further information on facilities available to you, a guide on how to spa, your spa lunch menu (if appropriate), and a range of selected Hand Picked seasonal offers

Retail discount vouchers

  • Contained in your spa welcome pack you will find a £5 off spa retail voucher, this is valid on the date of your visit for retail purchases over £30

What to bring

  • If you would like to make use of all of the facilities, please pack your gym and or swim wear
  • If you have selected to have a pedicure treatment we advise you pack open toe shoes
  • We would request that all mobile phones, pagers, iPhones and Blackberrys are switched off during your visit
  • We are happy to relay any messages via the spa reception
  • In keeping with the UK/Jersey and Guernsey law, the spa applies a strictly non-smoking policy within its confines or on external parameters

Towels, bath robes & slippers

  • Private lockers containing a towel, bath robe, slippers and toiletries will be provided for you on arrival to the spa for your personal use throughout your day
  • You may be required to leave a returnable deposit for these items
  • We ask you return your robe and towel to the allocated towel drop in the changing rooms on departure

Pre-booked lunch

  • A private table will be reserved for your lunch in one of our designated spa lounges/café bar
  • The time and menu for lunch will be confirmed with you on your arrival
  • Please advise a member of the spa team of any dietary requirements prior to arrival

Coffee/tea/refreshments and alcohol beverages

  • Herbal tea and water are complimentary in the spa as part of your spa package
  • If you would like to purchase beverages from our Club Café Bar such as coffees, tea, wines and Champagne this is at an extra cost to be paid for at time of ordering

Lunch upgrade (if not already pre-booked)

  • A 2 course spa lunch is available to purchase
  • If you wish to pre-book lunch please contact spa reception
  • Alternatively lunch can be ordered on arrival
  • Please note that we advise that you pre-book, if lunch is required between 12 noon and 2 pm
  • Please advise a member of the spa team of any dietary requirements

Afternoon tea upgrade (if not already pre-booked)

  • Full afternoon tea and cream tea (scones and fruit cake in the spa) is available to purchase
  • This is served daily from 3pm
  • If you wish to pre-book afternoon tea please contact the spa reception
  • Alternatively afternoon tea can be ordered on arrival
  • Please advise a member of the spa team of any dietary requirements prior to arrival

Champagne upgrade (if not already pre-booked)

  • Champagne is available to purchase both per glass and/or per bottle
  • If you wish to pre-book Champagne please contact the spa reception
  • Alternatively, Champagne can be ordered on arrival

Retail gifts

  • Our spa stocks a full range of retail products to allow you to continue your spa experience at home
  • Your therapist and spa host will be delighted to offer assistance should you require any skincare advice or to purchase any products

Gift vouchers

  • If you would like to treat friends or family to a similar day of pampering, monetary or package gift vouchers are available to purchase from the spa reception
  • Gift vouchers are valid for 6 months 
  • Alternatively visit the Hand Picked Gifts website, Hand Picked Gifts

Your feedback

Our Spa welcomes all feedback regarding your spa experience

If you wish to inform us how your day went, please contact our Spa Manager direct via phone or e-mail or complete a Hand Picked Hotels feedback form