Welcome Back. Please click here for the latest information on our health and safety measures and re-opening guidelines.

Welcome Back

You are in Safe Hands

We are looking forward to welcoming you back to our hotels and have been working hard to ensure you can enjoy your Hand Picked experience comfortably, and safely, as travel and social restrictions ease. The health, safety and wellbeing of our guests and team members is paramount, and we can assure you that your priorities regarding social space, cleanliness, care and enjoyment are ours too.

We take this responsibility very seriously and as such, we have developed ‘In Safe Hands’ - a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease. Though some facilities and elements of our service will be different, our teams are well-equipped, well-trained and, as ever, ready to extend a very warm welcome to you.

Please Watch Our Video:

 

Opening Information - What You Can Expect

Government guidelines differ in England, Scotland and the Channel Islands, so please see below for more information on reopening dates and what you can expect.

 

 

 

ENGLAND

  • Our hotels are now open and have received the 'Good to Go' certificate from Visit England.
  • Our Health Clubs are now open with strict health and safety protocols in place. Please note that use of the pools, the gym and taking part in studio classes must be pre-booked in advance by health club members and hotel residents. Please take a moment to familiarise yourself with our health and safety measures, and find a link to book here.
  • Our Spas are now offering treatments which can be booked in advance. New health and safety measures are in place. Please take a moment to familiarise yourself with these here.
  • Our teams are required to wear face coverings in the public areas and service areas of our hotels, spas and health clubs. In line with government guidelines, guests are also required to wear a face covering in the public areas of our hotels, spas and health clubs, with the exception of our dining rooms whilst eating or drinking, or in our gyms or studios whilst exercising.
  • Bedroom reservations must be pre-paid to allow for contactless check-in. Reservations are fully-flexible up until 12-noon on day of arrival should your plans unexpectedly change due to Covid-19 issues or concerns.
  • Custom-designed experiences and curated stays are also available for couples or groups of friends and family. Allow us to create a bespoke experience that is completely unique to you. Simply complete this short form here to begin. 
  • Following new government guidelines, we are no longer able to take bookings of more than six guests to dine with us. Despite not being able to host larger parties, there is still plenty of opportunity to enjoy gatherings for up to six people, whether that is in one of our beautiful dining rooms, in your private room with a dedicated host or out in the fresh air in our stunning grounds.
  • Due to government restrictions, we are only able to accommodate weddings for up to 15 guests and corporate meetings for up to 30 guests at this time. Should you have a query about an upcoming event or would like to enquire about a celebration or meeting in our Covid-safe environment, then please contact one of our hotels directly or email enquiries@handpicked.co.uk 
  • Custom-designed experiences and curated stays are also available for couples or groups of friends and family. Allow us to create a bespoke experience that is completely unique to you. Simply complete this short form here to begin.
  • Take away Afternoon Teas and picnic hampers are available at selected hotels to pre-order - please visit our hotel dining pages for more information.

 

SCOTLAND

  • In response to Government guidelines, Norton House & Spa in Edinburgh is currently closed to non-residents except for those attending weddings and funerals until Monday 2nd November.
  • The restaurant and bar lounges are open for the service of food and non-alcoholic drinks to hotel residents only up to 10pm.
  • We are able to serve alcohol to resident guests in their bedroom via room service, at any time whilst they are checked in.
  • Take away afternoon tea is available to non-residents to pre-order with or without alcohol.
  • The Spa at Norton House is offering treatments which can be booked in advance however facials are currently not able to be performed. New health and safety measures are in place. Please take a moment to familiarise yourself with these here.
  • Spa days can still take place, however any afternoon tea included as part of the experience will be presented to take away.

 

JERSEY 

  • In response to Government guidelines, Grand Jersey Hotel & Spa and L’Horizon Beach Hotel & Spa are now open.
  • Please take a moment to read our safety guidelines here.
  • Our Health Clubs are now open with strict health and safety protocols in place. Please note that use of the pool and the gym must be pre-booked in advance by health club members and hotel residents. Please take a moment to familiarise yourself with our health and safety measures, and find a link to book here.
  • The Spas at our Jersey hotels are now open and offering treatments. New health and safety measures are in place. Please take a moment to familiarise yourself with these here.
  • The Terrace at L’Horizon and Grand Jersey are both open for alfresco dining with relevant health and safety measures in place. Take away Afternoon Teas are also available for pre-order at selected times. 
  • Important information: Please note that the State of Jersey now operate a regional traffic light system for arrivals from the UK, France, Germany and Republic of Ireland. Travellers may be required to undergo a COVID-19 test on arrival or need to self-isolate for up to 14 days on arrival, depending on where they have travelled from. New changes have come into force as of 29th September 2020 so please take a moment to read the guidelines and links below before you travel: 

Travel declaration: https://www.gov.je/Health/Coronavirus/Travel/Pages/DeclaringTravelHistory.aspx
Arrival registration https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx

For more information please click here.

 

GUERNSEY 

  • St Pierre Park Hotel, Spa & Golf resort is now open.  
  • Summer accommodation is available for on-island reservations only, due to the travel restrictions still in place. Please visit our Summer Staycation page for more information. 
  • The Terrace Café, Bar & Balcony at St Pierre Park Hotel, Spa & Golf Resort is open daily for alfresco dining and for Sunday Jazz Brunches on selected dates throughout the summer. Take away Afternoon Tea is available for pre-order daily.
  • The Health Club & Spa at St Pierre Park is also open. Please visit our spa and health club pages for more information. 

 

Central Reservations Office

If you would like to contact us about either an existing bedroom reservation, spa experience or gift voucher, or would like to make a new booking, then please email us at enquiries@handpicked.co.uk. Alternatively, please complete an online form and one of our team will respond as soon as possible:

 

Thank you!

There is no doubt that these have been challenging times, and as always, we are very much appreciative of the support from our guests and the hard work and dedication of our team. We look forward to welcoming you to a Hand Picked hotel very soon.

For the latest UK Government advice, visit:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public



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