Covid-19: Please click here for the latest advice.

Latest Information

Covid-19 Guidelines

Government regulations in relation to Covid-19 differ in England, Scotland and the Channel Islands, so please see below for more information on what you can expect and advice to note before you travel.


  • Our hotels are able to accommodate stays for essential travel only, with in-room dining available.
  • Take away dining experiences are available to click and collect across all hotels - please visit our Hand Picked at Home page for more information.



  • Following Government regulations, Norton House is temporarily closed. The hotel will remain open to accommodate stays for essential travel only, with in room dining available.
  • Click and collect takeaway services will continue for local residents in the Edinburgh area. Find out more here.



  • In response to Jersey Government regulations, Grand Jersey Hotel & Spa and L’Horizon Beach Hotel & Spa are temporarily closed until further notice. 
  • Grand Jersey and L’Horizon are currently only able to provide accommodation for essential workers and those isolating.  A minimum of 2 metre social distancing must be adhered to at all times and the wearing of mouth and nose coverings in enclosed public settings is mandatory.
  • The Health Clubs & Spas at our Jersey hotels are also temporarily closed at this time. 
  • A variety of takeaway services are available from both hotels including afternoon tea, Sunday lunch and wood-fired pizzas. Find out more here.


You are in Safe Hands

For the health, safety and wellbeing of our guests, health club members, partners and our team, we have developed ‘In Safe Hands’ - a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease. 

Though some facilities and elements of our service will be different, our teams are well-equipped, well-trained and, as ever, ready to extend a very warm welcome to you.

Please Watch Our Video:


Central Reservations Office

If you would like to contact us about either an existing bedroom reservation, spa experience or gift voucher, or would like to make a new booking, then please email us at Alternatively, please complete an online form and one of our team will respond as soon as possible:


Thank you!

We look forward to welcoming you to a Hand Picked hotel very soon.