Covid-19 Guidelines
Government regulations in relation to Covid-19 differ in England, Scotland and the Channel Islands, so please see below for more information on what you can expect and advice to note before you travel.
ENGLAND
- Our hotels in England are operating with health and safety measures in place for your comfort and wellbeing.
- Our health clubs and spas are operating with health and safety procedures in line with government guidance. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and we encourage all our guests to sanitise their hands regularly. In line with new UK government guidelines, the wearing of face coverings in our hotels is now optional for guests and team members with the exception of our Spa Therapists who are required to wear a face mask whilst in treatment.
- If you feel unwell in advance of your visit, do not come to the hotel and please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- Please use contactless debit or credit cards for any payments. No cash payments will be accepted.
- If you have any questions about a current booking or event, please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
SCOTLAND
- Norton House Hotel in Edinburgh is operating with health and safety measures in place for your comfort and wellbeing.
- The health club and spa at Norton House is operating with health and safety procedures in line with Scottish government guidance. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and we encourage all our guests to sanitise their hands regularly. In line with new Scottish government guidelines, the wearing of face coverings in our hotels is now optional for guests and team members with the exception of our Spa Therapists who are required to wear a face mask whilst in treatment.
- If you feel unwell in advance of your visit, do not come to the hotel and please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- Please use contactless debit or credit cards for any payments where possible.
- If you have any questions about a current booking or event, please contact our group reservations team one of our hotels directly. Contact information can be found here.
JERSEY
- Our hotels in Jersey are operating with health and safety measures in place for your comfort and wellbeing.
- Our health clubs and spas are operating with health and safety procedures in line with local government guidance. Our spa therapists are wearing face coverings. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and our teams continue to wear face coverings. We encourage all our guests to sanitise their hands regularly and to wear a face covering.
- We strongly recommend that all guests and visitors to the hotel, spa and health club take a lateral flow test prior to their arrival. Should you return a positive test result, or feel unwell, do not come to the hotel and please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- Please use contactless debit or credit cards for any payments. No cash payments will be accepted.
- If you have any questions about a current booking or event, please contact our group reservations team one of our hotels directly. Contact information can be found here.
- For information and advice on travelling to Jersey, please visit the travel pages on the Jersey Government website here.
GUERNSEY & ALDERNEY
- St Pierre Park Hotel is operating with health and safety measures in place for your comfort and wellbeing.
- The health club and spa at St Pierre Park is operating with health and safety procedures in line with local government guidance. For more information on guidelines relating to our spa and health clubs, please visit here.
- Hand sanitisation stations remain in place, we encourage all our guests to sanitise their hands regularly.
- Should you test positive for coronavirus (Covid19) or have symptoms of Covid19 do not come to the hotel and please contact our group reservations team or the hotel directly. Contact information can be found here.
- Please use contactless debit or credit cards for any payments when possible.
- If you have any questions about a current booking or event, please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- For information and advice on travelling to Guernsey and the Bailiwick, please visit the travel pages on the Guernsey Government website here.
SPAS & HEALTH CLUBS
- Please read our Health Club & Spa Covid guidelines here
You are In Safe Hands™
For the health, safety and wellbeing of our guests, health club members, partners and our team, we have developed ‘In Safe Hands’ - a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease.
Though some facilities and elements of our service will be different, our teams are well-equipped, well-trained and, as ever, ready to extend a very warm welcome to you.
Group Reservations Office
If you would like to contact us about either an existing bedroom reservation, spa experience or gift voucher, or would like to make a new booking, then please email us at [email protected]. Alternatively, please complete an online form and one of our team will respond as soon as possible:
Thank you!
We look forward to welcoming you to a Hand Picked hotel very soon.
