Covid-19 Guidelines
Government regulations in relation to Covid-19 differ in England, Scotland and the Channel Islands, so please see below for more information on what you can expect and advice to note before you travel.
ENGLAND
- Our hotels in England are operating with health and safety measures in place for your comfort and wellbeing.
- Our health clubs and spas are operating with health and safety procedures in line with government guidance. Our spa therapists are wearing face coverings and all guests undergoing a spa treatment must do the same, unless they are exempt. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and our teams continue to wear face coverings. We encourage all our guests to sanitise their hands regularly and in line with new UK government guidelines, a face covering must be worn in our public areas, unless seated, dining, or exempt.
- We strongly recommend that all guests take a lateral flow test prior to their arrival. Should you return a positive test result, or feel unwell in advance of your visit, do not come to the hotel and please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- If you have any questions about a current booking or event, please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
SCOTLAND
- Norton House Hotel in Edinburgh is operating with health and safety measures in place for your comfort and wellbeing.
- The health club and spa at Norton House is operating with health and safety procedures in line with Scottish government guidance. Our spa therapists are wearing face coverings and all guests undergoing a spa treatment must do the same, unless they are exempt. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and our teams continue to wear face coverings. We encourage all our guests to sanitise their hands regularly and wear a face covering at all times while indoors. Face coverings may be removed when seated and while eating or drinking.
- We strongly recommend that all guests take a lateral flow test prior to their arrival. Should you return a positive test result, or feel unwell in advance of your visit, do not come to the hotel and please contact our group reservations team or the hotel directly. Contact information can be found here.
- If you have any questions about a current booking or event, please contact our group reservations team one of our hotels directly. Contact information can be found here.
JERSEY
- Our hotels in Jersey are operating with health and safety measures in place for your comfort and wellbeing.
- Our health clubs and spas are operating with health and safety procedures in line with local government guidance. Our spa therapists are wearing face coverings. For more information on guidelines relating to our spas and health clubs, please visit here.
- Hand sanitisation stations remain in place and our teams continue to wear face coverings. We encourage all our guests to sanitise their hands regularly and in line with new Jersey government guidelines, a face covering must be worn in our public areas, unless seated, dining, or exempt.
- We strongly recommend that all guests and visitors to the hotel, spa and health club take a lateral flow test prior to their arrival. Should you return a positive test result, or feel unwell, do not come to the hotel and please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
- For arrivals into Jersey:
-Prior to departure, please read carefully the guidelines from Jersey Government here: https://www.gov.je/Health/Coronavirus/pages/index.aspx
-Prior to travelling to Jersey, passengers over the age of 11 must complete a travel form before departure to avoid delays on arrival. More information can be found here: https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx
-Passengers arriving into Jersey from a UK red list country will be required to take a PCR test on arrival and isolate until a negative result is returned. Please read the instructions carefully. https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx
- If you have any questions about a current booking or event, please contact our group reservations team one of our hotels directly. Contact information can be found here.
GUERNSEY
- St Pierre Park Hotel is operating with health and safety measures in place for your comfort and wellbeing.
- The health club and spa at St Pierre Park is operating with health and safety procedures in line with local government guidance. Our spa therapists are wearing face coverings and all guests undergoing a spa treatment must do the same, unless they are exempt. For more information on guidelines relating to our spa and health clubs, please visit here.
- Hand sanitisation stations remain in place and our teams continue to wear face coverings. We encourage all our guests to sanitise their hands regularly and wear a face covering whilst in our public areas, unless seated.
- We strongly recommend that all guests and visitors to the hotel, spa and health club take a lateral flow test prior to their arrival. Should you return a positive test result, or feel unwell, do not come to the hotel and please contact our group reservations team or the hotel directly. Contact information can be found here.
- For arrivals into Guernsey:
-Prior to departure, please read carefully the guidelines from the Guernsey Contingencies Authority here: https://www.gov.gg/
-Prior to travelling to Guernsey, passengers must create a Travel Tracker account up to 8 days before arrival. More information can be found here: https://covid19.gov.gg/guidance/travel
-Depending on their country of departure, passengers arriving into Guernsey may be required to take a PCR test on arrival and isolate until a negative result is returned. Please read the instructions carefully: https://covid19.gov.gg/guidance/travel/current
- If you have any questions about a current booking or event, please contact our group reservations team or the relevant hotel directly. Contact information can be found here.
SPAS & HEALTH CLUBS
- Please read our Health Club & Spa Covid guidelines here
You are In Safe Hands™
For the health, safety and wellbeing of our guests, health club members, partners and our team, we have developed ‘In Safe Hands’ - a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease.
Though some facilities and elements of our service will be different, our teams are well-equipped, well-trained and, as ever, ready to extend a very warm welcome to you.
Group Reservations Office
If you would like to contact us about either an existing bedroom reservation, spa experience or gift voucher, or would like to make a new booking, then please email us at [email protected]. Alternatively, please complete an online form and one of our team will respond as soon as possible:
Thank you!
We look forward to welcoming you to a Hand Picked hotel very soon.
