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Spa & Health Club - Covid Health & Safety

In Safe Hands – what can I expect?

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Hand Picked Health Clubs

Our Health Clubs are now open again.

In order to adhere to the new hygiene standards, social distancing and track and trace measures from government, you will notice some changes when returning to the club. We have also adopted a phased approach in order that we can transition through each phase responsibly and safely over the coming weeks to resume, as much as possible, business as usual:

  • There will be distancing & directional signage in place when you arrive at the club and guidelines must be adhered to at all times 
  • Sanitisation stations will be available at the entrance and exit points and throughout the club for your use
  • On arrival, you will be required to swipe your membership card and will undertake a Covid-19 temperature check. Members who register a temperature of 38 degrees or above will not be permitted entry
  • In order to use the gym and swimming pool and to join exercise classes, you must book these in advance on our website. You can book herePlease do not arrive at the club without booking online and in advance
  • Following government guidance members and hotel residents must wear face coverings on arrival and in all public areas. Face coverings can only be removed when doing one of the following:

- Working out in the gym
- Taking part in an exercise class
- Swimming
- Using the showers 
- Having a treatment
- Sitting in the restaurant and bar areas

  • Entry times to the club will be staggered to allow for additional concentrated cleaning and comfortable social distancing practices 
  • Initially members will be asked to keep to a 45-minute time slot to allow our team time to sanitise and disinfect between sessions
  • For your comfort, where applicable, our class timetable and class capacities have been reduced at this point, and we expect to be in a position to build these up slowly over time
  • During our initial transition phase, we ask that children do not visit the club
  • In the gym, you will find that some of the equipment may have moved or have been placed out of action to allow for additional space
  • Please ensure that you take time to clean all gym equipment that you personally use before and after each stage of your fitness routine
  • Changing rooms will only be available for members using the swimming pool. All gym and class users should arrive ‘gym ready’
  • In our initial phase, the steam room and sauna will remain closed however the spa pool will be open for guests one at a time
  • Drinking water will be available however members are encouraged to bring their own filled bottles where possible
  • Please use contactless debit or credit cards for any payments. No cash payments will be accepted
  • We are also pleased to confirm that our spa is now open for a select number of express treatments only. We will not be offering spa days in this first phase, however individual treatments can be booked online and as always, must be booked and pre-paid in advance. As we transition through this first phase, more treatments will become available
  • Our spa retail products are available to purchase by contacting the spa direct for a pre-arranged pick up
  • Finally, and vitally, do not come to the club if you feel at all unwell.

Please take a moment to read our 'In Safe Hands' document above, so you know what you can expect from your next visit to one of our Health Clubs.

 

Hand Picked Spas

ENGLAND & SCOTLAND

Our Spas in England and Scotland are now open for treatments. Please note that:

  • Spa days and breaks are currently unavailable to new bookings.
  • Individual treatments can be booked online and as always, must be booked and pre-paid in advance. As we transition through this first phase, more treatments will become available.
  • Following government guidance members and hotel residents must wear face coverings on arrival and in all public areas. Face coverings can only be removed when doing one of the following:

- Using the showers 
- Having a treatment
- Sitting in the restaurant and bar areas

  • Our spa retail products are available to purchase by contacting the spa direct for a pre-arranged pick up.
  • Please use contactless debit or credit cards for any payment for retail. No cash payments will be accepted.

Strict health and safety protocols are in place. Please take a moment to read our 'In Safe Hands' document above, so you know what you can expect from your next visit to one of our Spas.

JERSEY

Spa days and breaks are currently unavailable to new bookings.

Elements of our service and some facilities have changed in response to Covid-19 and to ensure everyone’s comfort and safety whilst using the Spa. Please take a moment to read our current policies and measures in line with government guidelines and our current operating standards:

  • All spa treatments should be pre-booked, please do not arrive at the Spa without a booking 
  • Please arrive 10 minutes prior to your treatment start time - we will not be able to welcome you into the spa before this time
  • On arrival to the Spa you will be asked to undertake a short Covid-19 screening check – entry to the Spa will not be permitted without this screening.
  • Sanitisation stations will be available at the entrance and exit points to the Spa and throughout other areas of the club for your use
  • When you arrive at the Spa you will notice new signage and procedures relating to sanitisation and social distancing, please take time to familiarise yourself with these new procedures 
  • During our first few weeks of opening our relaxation areas and/or lounges will not be available to you pre-or post-treatment
  • Club changing rooms will not be available for Spa guests - please take all your belongings into the treatment room with you
  • Water will be available however you are encouraged to bring your own filled bottles where possible
  • Prior to your Spa treatment you will be asked to fill in our usual Spa consultation card plus some additional questions relating to Covid 19
  • If you would like to purchase some Spa products – please ask a member of the team and they will have them ready for you at reception prior to departure
  • Please use contactless debit or credit cards where possible to make any payments
  • As per the States of Jersey Government guidelines, face coverings for customers are advised at all times (cloth masks, disposable masks, snoods, scarfs). Masks will therefore be provided on arrival for a spa treatment or alternatively guests are welcomed to bring their own
  • Finally, and vitally, do not come to the Spa if you feel at all unwell
  • Important information: Please note that the State of Jersey now operate a regional traffic light system for arrivals from the UK, France and Republic of Ireland. Travellers may be required to undergo a COVID-19 test on arrival or need to self-isolate for up to 14 days on arrival, depending on where they have travelled from. Travel declarations are also required.  Please read the following guidelines before you travel: 

Travel declaration: https://www.gov.je/Health/Coronavirus/Travel/Pages/DeclaringTravelHistory.aspx
Arrival registration https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx

  • Guests looking to book a Spa treatment must be able to present a negative Polymerase Chain Reaction (PCR) COVID-19 test result before a treatment can be performed.


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