We are delighted to welcome you to Norton House Hotel & Spa. In the absence of our in-room Guest Directories, below is some information you may find useful during your stay. If there is anything you need, our team will be only too happy to help – please call reception by dialling ‘0’ or speak to one of us during your stay, day or night.
We’d also like to reassure you that you are In Safe Hands with our new health and safety measures designed for your comfort, wellbeing and to help put your mind at ease.
In the meantime, we invite you to make our house your home and wish you a wonderful stay.
To connect to our free WiFi, simply open your browser and enter your email address. If you encounter any problems, reception will be happy to help.
Online newspapers and magazines
Enjoy a selection of digital newspapers and magazines as you stay with us. This selection can be accessed via the hotel Wi-Fi by clicking here.
Your room is cleaned daily, but if you would rather not be disturbed for any reason, please let reception know.
As part of our journey to develop more sustainable practices, we now wash your towels every other day. However, if you would like yours changed more frequently, simply pop your towel in the bath so that we know you would like it changed.
Dry cleaning and laundry
Dry cleaning is available on request. Please speak to reception or a member of the team so we can arrange this for you.
Check out time
We ask that you check out by 11.00am. If you would like to leave later, then please ask at Reception and we will try our best to accommodate your request.
Food and Drink
You will be allocated a socially distanced table solely for your use throughout your stay. In line with our 'In Safe Hands' measures, a selection of reservation times should have been arranged prior to your arrival, but in the event they have not, please contact one of the team.
General opening times
- The Brasserie Restaurant: Lunch 12.30pm - 2.30pm | Dinner 6pm - 9.30pm
- The Conservatory Lounge: Food served from 10am - 10pm
You are welcome to have your breakfast either in your room, or in our restaurant. If you have not pre-arranged your preferences and timings, please contact one of the team who can arrange this for you.
- Weekdays: 7am – 9.30am
- Weekends: 8am - 10am
Earlybird breakfast is available on request
If you wish to order room service, please call reception and a menu will be delivered to your room.
Click here to browse our mini bar menu.
We would be delighted to prepare you a picnic so you can explore and soak up our beautiful grounds and gardens.
Discover things you can see and do in the local area here.
If you’d like to discover the local area, reception can book taxis or chauffeur cars; just let them know your destination and time of departure.
Hearing impairment - hearing loops and deafgards (vibrating pillow) are available at reception.
Visual impairment - magnifiers are available at reception, and we would be happy to print menus in a larger font if you require.
Mobility – There is an accessible public bathroom on the ground floor, and we also have a bedroom with an accessible bathroom; please enquire at reception. The use of a wheelchair, a clipboard and easy grip pens is available. A building map with location of emergency exits can be found on the back of the bedroom door, or obtained from reception.
For a list of available spa treatments please look here.
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Read about the history of Norton House, which once belonged to John Usher, of the famous Scottish brewing family.