COVID-19: Our hotels and health clubs are temporarily closed. Please click here for advice on your booking and thank you for your support.

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Covid-19 Temporary Terms & Conditions

Following the directive from UK Government, and the recommendations for everyone to maintain safe distances to keep well, we have temporarily closed our hotels and health clubs until further notice. We look forward to being able to re-open and welcome our guests once again and thank you for your patience and understanding at this time. Our Chairman & CEO, Julia Hands’ statement can be read here.

If you would like to contact us about either a new or existing booking, then please email us at or alternatively, complete an online form and one of our team will respond as soon as possible:

We thank you for your patience and understanding at this time.


Frequently Asked Questions

Area Contact details
Bedrooms / 01642 706606
Spa / 01642 706634
Conference / 01642 706600
Weddings & Private Events Contact your preferred hotel using the details below
Health Club Contact your preferred hotel using the details below 
Afternoon Tea 
Hand Picked Gift Vouchers






Hotel contacts

Audleys Wood Hotel, Hampshire. General Manager: Richard Storey

T: 01256 817555 or 0845 072 7405*

Enquiries:  | Guest feedback: 

Bailbrook House Hotel, Bath. General Manager: Russell Lines 

T: or 01225 855100 or 0845 072 7515*

Enquiries: | Guest feedback:   

Brandshatch Place Hotel & Spa, Kent. General Manager: Cliff Owens

T: 01474 875000 or 0845 072 7395*

Enquiries: | Guest feedback: 

Buxted Park Hotel, East Sussex. Hotel Manager: Catherine Benford

T: 01825 733333 or 0845 072 7412*

Enquiries: | Guest feedback: 

Chilston Park Hotel, Kent. General Manager: Simon Barker

T: 01622 859803 or 0845 072 7426*

Enquiries: | Guest feedback: 

Crathorne Hall Hotel, North Yorkshire. General Manager: Chris Porter

T: 01642 700398 or 0845 072 7440*

Enquiries: | Guest feedback: 

Ettington Park Hotel, Warwickshire. General Manager: Elizabeth Raine

T: 01789 450123 or 0845 072 7454*

Enquiries: | Guest feedback: 

Fawsley Hall Hotel Hotel & Spa, Northamptonshire. General Manager: Karl Wood

T: 01327 892000 or 0845 072 7482*

Enquiries: | Guest feedback: 

Grand Jersey Hotel & Spa, Jersey. General Manager: Shaun McGachan

T: 01534 722301

Enquiries: | Guest feedback: 

L'Horizon Beach Hotel & Spa, Jersey. Hotel Manager: Thomas Burford 

T: 01534 743101

Enquiries: | Guest feedback: 

New Hall Hotel & Spa, Birmingham. General Manager: James Wiseman

T: 0121 378 2442 or 0845 072 7577*

Enquiries: | Guest feedback: 

Norton House Hotel & Spa, Edinburgh. General Manager: Peter Dornom

T: 0131 333 1275 or 0845 072 7468*

Enquiries: | Guest feedback:  

Nutfield Priory Hotel & Spa, Surrey. General Manager: Mike McKay

T: 01737 824400 or 0845 072 7485*

Enquiries: | Guest feedback:  

Rhinefield House Hotel, Hampshire. General Manager: Gareth Davies

T: 01590 622922 or 0845 072 7516*

Enquiries: | Guest feedback:  

Rookery Hall Hotel & Spa, Cheshire. General Manager: Tim O'Sullivan

T: 01270 610016 or 0845 072 7533*

Enquiries: | Guest feedback:  

St Pierre Park Hotel & Golf Resort, Guernsey. General Manager: Jonathan Squire

T: 01481 728 282

Enquiries: | Guest feedback: 

Stanbrook Abbey Hotel, Callow End, Worcestershire. General Manager: Gordon Burniston

        T: 01905 832940 or 0845 0727 502*

Enquiries: | Guest feedback: 

Wood Hall Hotel & Spa, West Yorkshire. General Manager: Chris Monks

T: 01937 587271 or 0845 072 7564*

Enquiries: | Guest feedback:  

Woodlands Park Hotel, Surrey. General Manager: Andrew Oxby

T: 01372 843933 or 0845 072 7581*

Enquiries: | Guest feedback:    


Central business meetings & events desk

The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR 

T: 01642 706600 or 0845 458 0901* |  


Privilege Rewards enquiries

The Stables, Crathorne Hall Hotel, Crathorne, Yarm, North Yorkshire TS15 0AR 

T: 01642 700 272 or 0845 458 0901* 


Website feedback

Send us your feedback on our website: 

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Hand Picked Hotels Customer Relations 

We kindly as for your patience at this time as we are dealing with an exceptional level of enquiries. We will contact you as soon as possible.

If your enquiry is about a booking, please email us at or complete a short online form below with details of your enquiry and one of our team will come back to you as soon as we can.

Customer Relations Department, The Old Library, The Drive, Sevenoaks, Kent TN13 3AB  


Hand Picked Hotels Limited (Head Office)

The Old Library, The Drive, Sevenoaks, Kent TN13 3AB | T: 01732 471 000 |    


Press contact details

We welcome enquiries from the media and press 

To keep abreast of developments at Hand Picked Hotels, please subscribe to our newsletter service or contact our PR agency directly.


Contact: Holly Silcock, PR Executive  

Tel: 01732 471 013 

Mobile: 07950 869710


Should you wish to speak with us regarding advertising any of our hotels with your business, please call our media buying agency direct.

Contact: Ian Fearnley, Partner, Unison Media

Tel: 0845 519 3420


For identity guidelines, images and logos please email:


Hand Picked Hotels offers opportunities for filming and photography. If you are a professional agency or film company looking for a location shoot or filming venue, please feel free to contact Hand Picked Hotels with your enquiry.

Contact: Holly Silcock, PR Executive  

Tel: 01732 471 013 

Mobile: 07950 869710



Hand Picked Hotels Ltd is a company registered in England and Wales.

Registered Office: The Old Library, The Drive, Sevenoaks, Kent TN13 3AB | Company Number: 3760451

VAT No. 740 0175 75

*For all 0845 numbers calls will be charged at 5p per minute plus your telephone provider's access charge. Calls from mobiles may cost considerably more.