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Our Commitment to Safety - Jersey

As a business, we are committed to serving quality food in an environment that both our team members and our customers can feel safe in, certain that the strictest procedures and protocols regarding the management of COVID-19 are being adhered to in all areas at all times.

This requires that both us as a business, and you as our guest, respect the government guidelines that have been put in place for the safety of those around us. Acting together, we will ensure an enjoyable and safe experience for all.

We ask that the following steps are practised and respected by all our guests:

•    Only guests with pre-booked tables will be accepted
•    Reservations are for dining only. Alcoholic beverages can only be sold as part of a substantial meal and cannot be consumed without the consumption of food
•    Guests will be asked to check-in using TRAX for track and trace purposes
•    Guests’ temperature will be taken on entry to the restaurant and anyone with a temperature over 38c will be refused entry. A non-contact infrared thermometer will be used
•    Only table service is allowed and guests must not order or pay at the bar
•    All guests are required to wear a face-covering at all times unless eating or drinking 
•    All guests are required to sanitise their hands on entering and leaving the hotel with sanitiser provided
•   Two-metre distancing must be practised and respected at all times
•    Arrivals will be staggered and a two and a half hour dining time limit per table will be in place
•    No service will be offered after 10 pm and all guests will be required to leave the premises by 10.30 pm
•    A maximum of ten guests per table including children and mixed households are permitted
•    Please practice a one in, one out, the policy when using the toilets
•    We only accept contactless or Debit/Credit card payments. Regrettably, we are no longer accepting cash as a payment method

As a business, we promise to adopt the following:

•    Stagger arrival times for diners to control the volume and flow of diners at any one time 
•    All team members will complete a weekly health declaration form
•    All team members will have their temperature taken before starting each shift and only be permitted to work if within the guideline limits
•    Team members will wash their hands at least once every 30 minutes or in between tasks. Those team members wearing disposable gloves will change them between tasks
•    Team members will adhere to two-metre distancing where possible
•    All PDQ (payment) machines will be sanitised after every use
•    All tables and chairs will be cleaned and sanitised between each booking. Tables will also be cleaned prior to each new table sitting down
•    Strict hygiene and cleaning practices will be in operation in all areas and on a continuous basis 
•    Toilets will be cleaned every 60 minutes
•    All team members have been trained on how to minimise the risk of transmission of COVID-19 and on infection control procedures applicable to their tasks
•    All team members will be tested weekly as part of the workforce testing program
•    Physical barriers such as Perspex screens have been installed in high contact areas
•    Signage, barriers, floor and wall stickers and decals will be in place to help you navigate independently
•    The hotels are working with the Safe to Trade Scheme and have been certified with the Visit Safe approval
•    All team members at L'Horizon are encouraged to participate in the regular Government workforce PCR testing 
•    In addition to the PCR workforce testing, Grand Jersey is also participating in a Lateral Flow Test scheme being piloted by the Government of Jersey