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Service Promise
 

Meetings etc.

Service Promise

At Audleys Wood Hotel Basingstoke, Hampshire, we are dedicated to providing our business guests with efficient service and four star facilities.

It is our dedication to your satisfaction that makes our hotels exceptional. Plan your meeting with us and enjoy a range of service and hospitality benefits.

Our Service Promise

Pre-event

  • Initial enquiries will be responded to, detailing rate & availability, within 2 hours.
  • Written confirmation of quote will be received within 4 hours.
  • Out of hours enquiries will be responded to before 11am the next working day.
  • Cost proposals will be clear, with no hidden extras.
  • Courtesy call will be made prior to the event, to review final details & confirm name of contact on the day.
  • Event rooms will be named in advance.

During the event

  • An events specialist will meet the organiser to check the details each day, provide support during the event & debrief at the end of each day.
  • Event room will be set up as requested and ready at least 1 hour before the agreed start time.
  • All audio-visual equipment will be checked & in working order.
  • WIFI is complimentary in public areas & meeting rooms & HSIA is available in guest bedrooms.
  • Business services are available.

Post-event

  • Invoice will be available for sign off at the end of each day by the authorised person, if required.
  • Satisfaction courtesy call will be made the day following the event.
  • The invoice for the event will be sent no later than 3 working days after the event, clearly detailing the breakdown of charges.

Getting the most from your meeting:
Successful meetings

Perfect planning and service

Every aspect of your experience when hosting an event with Hand Picked Hotels has been carefully considered. From the rapid response to your enquiry with an accurate quote in writing through to the attention to detail during the event ensure our customers are more than satisfied.
Flexibility and choice

Everyone is individual

We won’t try to fit your event into a set package. We have a selection of packages that you can pick and choose from to create your perfect event plan at the right price for you.


Great food

Passionate about great food

Our chef loves making great food. This means that not only are our gourmet fine dining experiences mouth-wateringly excellent, but the light snack you enjoy at lunch time during your meeting is also a culinary pleasure.

Spaces to enjoy

Space to relax and enjoy

We know that offsite meetings aren’t all about business, there is also the human team building element and this is where Hand Picked Hotels come into their own. The magnificent surrounding will make your people feel important whilst the extensive grounds lend themselves perfectly to a wide range of team building activities.

 

 

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 Central Reservations

Reservations: UK 0845 458 0901
Business events: UK 0845 458 0902
Loyalty club: UK 0845 458 0903
Spa: UK 0845 458 0904
Leisure breaks: UK 0845 458 0905

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