Meetings ETC Service Promise

Meetings ETC Service Promise

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At Hand Picked Hotels we pride ourselves on a consistent level of service and high standards. It is our dedication to your satisfaction that makes our hotels exceptional venues for business meetings and events.

Our Service Promise

Pre-event

  • Initial enquiries will be responded to, detailing rate & availability, within 2 hours.
  • Written confirmation of quote will be received within 4 hours.
  • Out of hours enquiries will be responded to before 11am the next working day.
  • Cost proposals will be clear, with no hidden extras.
  • Courtesy call will be made prior to the event, to review final details & confirm name of contact on the day.
  • Event rooms will be named in advance.

During the event

  • An events specialist will meet the organiser to check the details each day, provide support during the event & debrief at the end of each day.
  • Event room will be set up as requested and ready at least 1 hour before the agreed start time.
  • All audio-visual equipment will be checked & in working order.
  • WIFI is complimentary in public areas & meeting rooms & HSIA is available in guest bedrooms.
  • Business services are available.
  • Priority reserved car parking for the organiser.

Post-event

  • Invoice will be available for sign off at the end of each day by the authorised person, if required.
  • Satisfaction courtesy call will be made the day following the event.
  • The invoice for the event will be sent no later than 3 working days after the event, clearly detailing the breakdown of charges.

Nothing is too much trouble for your event at a Hand Picked Hotel, individuality and flexibility are key – what you need, when and where, simply ask.

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